SupportOur support section is divided into the subsections listed below. If you don't find the answers you're looking for, please don't hesitate to give us a call, or email our ever-helpful support staff.

Our technical support team is available during the hours of 08.30 and 6.00 Monday to Friday. In the first instance all support queries should be sent to We do however also provide emergency support 24/7 365 day per year.


Customer Service Level Commitment

Our support mailbox is constantly monitored and after sending your support request to us, you should shortly receive an email confirmation with a unique ticket ID.

We aim to respond to support requests within 4 hours during the working
day and within 24 hours at all other times.