Only use this option if you’re selling or trading in your PS5, or if you want to start from scratch. Wait for the console to restart as normal. If you’ve established the fact that it’s not a console issue, you can try to reset your PS5 controller to bring back its factory software state. Many new PS5 games are available for both the PlayStation 5 and the PlayStation 4. Fix 8: Reset the Controller Press the PS button on the DualSense controller … Conclusion. Fixed it by using a paper clip to reset the controller via the small pinhole on the back. Reset your console: Removes everything from your PS5 and fully resets it. How to Download and Play PS5 Versions of Cross-Gen Games. If your new PS5 Controller not working, Won't Connect, Not Detecting, Won't Sync just Reset your PS5 Controller 1 min. A new PS5 DualSense controller malfunction has been discovered, and it has left PlayStation players quite angry. There's a very small hole just to the right of the Sony logo where this can be done. I've even factory reset the ps5 and its still not doing anything. Why do I need to reset the DualSense controller? Reset the PS5 controller. Buying the PS5 ahead of Christmas has … Connect the Dualsense controller to PS5 with the supplied USB-C cable and press the PS button on the controller. The PS5 doesn't read it as disconnected and the controller doesn't shut off but it definitely will have no connection even if then plugged in by USB. Here, select Reset PS5 from the safe mode menu. The other method for powering off the PS5, which is the same method you use to restart the PS5, is by using the controller. Wait for the process to finish and once done, see if the PS5 Controller connect and sync issues have been fixed or not. Only issue I have had is the controller software issue where the controller won't stay charged once the system and controller are turned completely off. 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